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Dear Patient,

patient surveyWe would like to know how we can improve our service to you and how you perceive our surgery and staff. 

To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance

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Friends and Family Test

We welcome patient feedback to tell us what we are doing right and what we can improve.

Please take the Friends and Family test  !

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Patient Participation Group

What is a PPG?

The Patient Participation Group (PPG) is a group of patients registered with the surgery who have no medical training but have an interest in the services provided.

The aim of the PPG is to represent patients' views and cross barriers, embracing diversity and to work in partnership with the surgery to improve common understanding.

The PPG members profile reflect a range of age, gender and ethnicity.

We also welcome new members from patients who have joined the practice recently.

Please speak to / email our Practice Manager, Abhi Sivananthan, if you are interested in joining the group:
alexandrasurgery@nhs.net

 

How does the practice engage with the PPG?

  • Face-to-face group meetings
  • Email for personal discussion
  • Open forum via social media [please contact Abhi]

2014-2015

11 Feb 2015

General meeting

  • Priority areas for improvement and Action plans
  • Key Performance Indicators (KPI) review
  • Follow up to previous year's improvement plans
21 Mar 2015

Turkish-speaking patients meeting

  • Discussion of health needs prevalent in ethnic group
  • Diet and Nutrition
  • Access and liaison

2015 - 2016

30 Jan 2016

Diabetes services meeting

2016 - 2017

19 Nov 2016

Tamil community meeting

Use of Online Access (recurring sessions)

Documents:

KPI Outcomes

Key Performance Indicators (KPI) 2014-15

Audits

Minor Surgery Post-op Infection audit

Reports / minutes

Register of long-term conditions 2015-16

Cardiovascular disease indicators 2015-16

PPG 2015-16 Report 2016-01-30

PPG_2014-15_Report_F85675.pdf

PPG Minutes 2016-January-30

PPG Minutes 2016-November-19

PPG_Minutes_11th_February_2015.pdf

PPG_Minutes_21st_March_2015.pdf

APPLICATION FOR ONLINE ACCESS.docx

Patient participation group report 2012-13

Patient participation group report 2013-14

Patient participation group report 2014-15

Patient participation group report 2015-16

Patient participation group report 2016-17

Patient participation group report 2017-18

Patsy leaving

Patsy leaving

Other documents

QOF indicators 2017-18 achievement


The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

 
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