Welcome to Alexandra Surgery
The website content
In addition to everything you need to know about the practice, here you will also find a wealth of health-related information in the menu on the right hand side. We have also provided links to useful health information that is accurate, evidence based and endorsed by the NHS and the Royal College of General Practitioners.
Please have a look around and do send us some feedback if you wish.
May bank holiday Mondays
Our team will NOT be here on the Early May bank holiday Monday and the Spring bank holiday holiday, but we will be back on the Tuesday after.
When we are closed... If you find you need urgent healthcare advice, the following may help you:
E Haringey pharmacy services during May bank holidays
E What pharmacists can do for you
E Primary care access hub appointments
E 111 service
Saturday 19 May (the day of the Royal wedding and FA cup final) is not a public holiday. We shall be open for consultations by appointment only.
Over the counter medication
Alexandra Surgery and Haringey Medicines Management Team have agreed to limit prescribing of medication that can be purchased ‘over the counter’ (OTCs).
If the doctors come across OTCs on repeat medication lists, they shall proceed to discontinue prescribing.
Your doctors are asking you to buy some OTCs over the counter, instead of getting them on prescription.
You may, naturally, wish to discuss any issue with your doctor. Your doctor may suggest you change the prescribed medication to another one.
Thank you for putting up with the disturbance while engineers climbed high and crawled low.
The PATIENT ENTRY TOUCH SCREEN is now in place! (31.01.2018)
IMPORTANT - MOVING WITH THE TIMES - PLEASE GET ONLINE
We strongly encourage you to perform one-time activation of your ONLINE ACCESS account.
Your temporary password is being automatically generated by the computer system and is waiting for you. Registration involves these simple steps:
(1) log in with temporary password
(2) change your secret password
(3) set your security questions and answers
(4) log in again to check that our staff have unlocked your records
You can log in Online Access website [https://patient.emisaccess.co.uk] with your desktop PC/Mac, laptop PC/Mac, an Android/iOS tablet or mobile phone.
An app can be installed as an option.
If you have any trouble understanding how to do this, one of our team will be happy to assist you at the surgery or talk you through the process on the phone.
1. e-REFERRAL WILL BECOME MANDATORY
From 1 January 2018, the local hospital will no longer accept referral letters from your GP. Referral to hospital must be via the NHS Online Referral system. This will generate a specific password for each individual referral. The patient needs to log in to change the appointment date and time to a convenient one.
2. e-PRESCRIPTIONS ARE EASIER AND HANDLED DIRECTLY BY YOUR GP
New technology now allows you to directly connect with the surgery computer system. This means your requests for repeat prescriptions will bypass the usual processing. It will be faster and more reliable.
3. e-RESULTS WILL REPLACE TELEPHONE REPORTING
During the next few months our receptionists will cease giving out test results over the phone. Until recently, they have usually informed callers that the doctor remarked "they need take no action" or "they need to discuss with doctor". However, patients are asking for more details, and the staff are not qualified to give clinical information.
Via Online Access, you can view your Medical records, including test results. We shall also provide essential information about what abnormal numbers mean and what to do about them.
4. e-MAIL REQUESTS HAVE BEEN DISCONTINUED
Over the past year we've had frequent issues with e-mail requests from our patients and carers. During the first half of 2017 we have gradually phased out requests by e-mail. We have set an indicative date of 1 August 2017 when we discontinued receiving them.
NOTICE OF ENGINEERING WORK
Engineers will install the PATIENT ENTRY TOUCH SCREEN today (31 January 2018).
We apologize for any disruption in the waiting area.
The Touch Screen will let you bypass the queue at the reception desk, and let the doctor/ nurse know that you are waiting.
Access Hubs for Haringey
Need to see a GP or Nurse in the evening or at the weekend?
Appointments are now available for all patients registered at any Haringey practice.
Monday to Friday: 6:30 - 8:30 pm
Saturday and Sunday: 8:00 am - 8:00 pm
Contact your GP practice, or call 0300 053 9499 during the above Hub opening hours, to book an appointment at one of three locations:
Bounds Green Group Practice, 2 Gordon Road, London N11 2PF
Somerset Gardens Family Health Centre, 4 Creighton Road, London N17 8NW
Queenswood Medical Practice, 151 Park Road, London N8 8JD
(Please note opening hours will vary between hubs)
You can make an appointment if you are registered at any practice in Haringey (this includes Alexandra Surgery).
You will be able to see a local Haringey GP or healthcare professional. If may be someone from your practice, and if not, it will be another local GP, Practice Nurse or Healthcare Assistant.
INFLUENZA VACCINE ('FLU JAB')
IS IN STOCK NOW.
PLEASE MAKE AN APPOINTMENT FOR YOUR INJECTION.
For further information please see NHS Choices
NHS Choices - Influenza vaccine
NHS Digital - data collection for NATIONAL DIABETES AUDIT (NDA)
If you do not want your information to be used, please inform your GP. They can insert the Read code 9M10 in your record, to flag up your dissent and exclude from participation.
About NDA data collection
Report - How good is diabetes care in England/ Wales
From the first week of January 2017, the surgery will offer consultations BY SPECIAL APPOINTMENT on some Saturdays from 10:00 am to 1:00 pm.
Telephone calls and requests for emergency medical advice on Saturday and Sunday will continue to be provided by the Out of Hours Service.
The surgery will close at 6:30pm from Monday to Friday.
HOW TO REGISTER AND ACTIVATE ACCOUNT
(Site updated 18/05/2018)