What's New
and news archive for reference
(Please scroll down)
- Computer system cloud migration - 5 Dec. 2023
- New telephone system
- Mental Health resources
- Semaglutide
- Updated practice leaflet 2023
- Repeat Prescription Policy update
- Missing information in your health records
- Fitness to work certificate
- Induction loop
- Ways to locate us
Transport for hospital appointments
Language Line (Interpreter)
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COMPUTER SYSTEM MAINTENANCE ('DOWN TIME')
Tuesday, 5 December 2023
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👩🏾💻 ↗️ ☁️
We have been informed that the entire Clinical System will stop working tonight at 8:30pm (20:30 hours).
They promised that it will be up and running again before we start the next morning. 🙏🏿
This is needed as part of NHS modernisation.
If you like technical details, they will perform Cloud Migration (that is, moving the computer programme and data from local machines onto a central website).
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How will this affect you?
We will not be able to sign your repeat prescriptions, check your blood test and x-ray reports, or write referral letters this evening.
(Yes, we do work when the doors are closed.)
We will try to catch up as quickly as we can tomorrow (Wednesday the 6th).
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Sorry for any inconvenience. Please bear with us.
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TELEPHONES NOT WORKING 18.09.2023
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We are sorry to let you know that our telephones are out of order this morning.
The engineers have been alerted to investigate and repair urgently.
In the meantime, you may contact us by eConsult, or come to the surgery reception.
We are frustrated and disappointed, as you must be too, as we have upgraded the system just this summer.
Thank you for putting up with the inconvenience.
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Dr Athee and team
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NEW TELEPHONE SYSTEM
24.08.2023
Finally! After the repeated breakdowns and protests to the telephone company, we are installing a new system.
It has better features, and will allow us to do things in a flexible way, to serve you better.
We will take a while to learn how to use the new functions, so watch this space!
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The team
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MENTAL HEALTH RESOURCES
Please see the links below:
Haringey mental health links:
Haringey wellbeing webpages: Community wellbeing resources (whittington.nhs.uk)
https://d58000000cvpieay.my.salesforce-sites.com/directory/directoryResult?id=0015800000glggUAAQ
Haringey Service Directory | The Bridge Renewal Trust – links to all wellbeing and community activities in Haringey (its kept updated by Bridge)
Mind in Haringey:
Safe Haven Crisis Hub | Mind in Haringey
Haringey Wellbeing Network | Mind in Haringey
Black Thrive in Haringey | Mind in Haringey Black Thrive in Haringey
BAME Wellbeing Advocacy Services | Mind in Haringey
Mental health support Haringey:
https://www.kooth.com/ - mental health online support for young people
Tottenham Talking | The Bridge Renewal Trust
Mental Health Support Network provided by Chasing the Stigma | Hub of hope
Health@theHut | The Bridge Renewal Trust
Welcome to NCL Waiting Room
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SEMAGLUTIDE
(13.03.2023)
You may have seen news last week about this drug being approved to help losing weight.
It is not a new drug, and has been used to treat diabetes for about 5 years.
What has changed is, the National Institute of Health/Care Excellence has conducted a Technical Appraisal. It concluded that it is safe for wider use.
This is not quite the same as GPs being allowed to prescribe it freely.
GPs are waiting for approval from the North Central London health authorities. We understand they have begun looking into this.
Please bear with us during this time.
In the meantime, our understanding is private clinics and some pharmacies still provide consultation for this treatment.
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PRACTICE INFORMATION LEAFLET
We have updated our surgery leaflet. again, in Dec 2023.
So much has changed in the space of one year!
Please check it out online:
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REPEAT PRESCRIPTION POLICY UPDATE August 2022
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We ask you to give us 3 working days’ notice for your repeat prescriptions.
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In other words, please request your regular medication 3 weekdays before you need it.
Example:
request on Monday : ready on Thursday
request on Wednesday : ready on Monday
request on Friday : ready on Wednesday
request on weekend : ready on Thursday
This applies to orders online.
It may take up to one week if using the computer printout slip, handwritten/ typed notes, or request via your pharmacist.
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We do not take prescription requests over the phone.
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Missing information in your health records
We are sending messages to a number of our patients to update their health records:
Your GP noticed some info missing in your record.
Ethnicity affects meaning of test results, and which medication suits you best.
Please text back
ASIAN for Asian/ Asian British.
BLACK for Black/ Black British/ Caribbean/ African.
MIXED for Mixed/ Multiple ethnic groups.
WHITE for Any White background.
OTHER for Arab/ Any Other ethnic group.
If you wish to be more precise, use
https://forms.gle/fAweTUSzWUxhDezu5
Thank you,
Alexandra Surgery Clinical Team
We are also sending messages to parents of some children registered with us, to provide updated health information:
Your doctors reviewed your child's (age under 18) health record and it is not up to date.
If he/she needs medicine, the dose needs to be adjusted by body weight and height.
Please text back or email us his/her recent Weight and Height. Home measurement will do, or a pharmacy may check for you.
We shall be happy to record precise numbers on machines at the surgery - please ask to see a Health Care Assistant.
Many thanks,
Alexandra Surgery Clinical Team
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Medical certificates (Sick notes)
New law from 10 December 2021:
If you are unable to work because of illness, you do not need a doctor's note for up to 28 days.
For details please see Requests for Certificates and Letters section.
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Induction Loop
We have a portable induction loop, to assist hearing aid users at the reception counter or in consulting rooms.
If you would like to use this facility, please ask receptionist to make sure the loop is turned on. And switch your hearing aid to "T" position.
Ways to locate us
Ways to locate us on your mobile phone:
Google co-ordinates: 51.599041, -0.137317
Plus codes: 9C3XHVX7+J3
What3Words: parks.frames.bucket
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Transport for hospital appointments
(11.Sep.2019)
Ambulance control will no longer accept requests by GP on behalf of patients.
Patients need to call themselves on 0333 24 04 909
This applies to all transport bookings including the Whittington Hospital, North Middlesex Hospital, Royal Free Hospital, Moorfields Hospital ...
(Receptionists have tried calling them with the patient present at the desk - they still insisted the patient should call herself/ himself)
How much will this cost?
According to BT, the cost of calls to 03 numbers is the same as to 01 or 02 numbers.
http://bt.custhelp.com/app/answers/detail/a_id/10424/~/whats-the-cost-of-a-call-to-an-03-number%3F
If you have a mobile or land line package, please check with your provider whether you can use your inclusive allowance.
Language Line (Interpreter)
We now have instant access to the Language Line, if help from an interpreter is required.
Please mention this to the receptionist when you book your appointment / when you arrive for your appointment.
