About us

ALEXANDRA SURGERY

PRACTICE CHARTER

 

The practice will:

·  Treat patients with courtesy and respect. 

·  Respect your privacy and personal beliefs.

·  Provide the best possible services.

·  Give you access to your records.

·  Try to give you an appointment with your preferred practitioner unless he/she is not available on the day, in which case we will offer you an appointment with the doctor with free appointments failing that we will offer you a Telephone consultation with the Duty doctor.

·  We will endeavour to try to see you promptly otherwise notify you of possible delays.

·  Give you an explanation of your treatment including any risks and alternatives before you agree to treatment.

·  Try and deal with problems and complaints promptly.

 

We request that you:

·  Treat staff with courtesy and respect.

·  Arrive on time for your appointments. Let us know if you cannot keep your appointment so that it can be offered to someone else.

·  Let us know if you change your name, address or telephone number.

·  Be patient if there is a delay – most delays during consultations are due to clinical reasons and are unavoidable.

 

OUR MISSION STATEMENT & VALUES

 

MISSION STATEMENT

Alexandra Surgery aims to provide high quality health care in a responsive, supportive, courteous and cost effective manner. We will

· Provide a service which puts patients welfare at the heart of all we do

· Work within the framework of NHS PRIMARY CARE SERVICES to provide professional medical, nursing and other services which meet the identified needs of patients.

· Promote best practice through utilising specialist expertise within the practice team and externally and encouraging the continuous professional development of all members of the practice team.

· Nurture a culture which is innovative, forward looking and adaptable.

 

VALUES

Caring for wellbeing in body, mind, spirit and relationships

· Conveying compassion in word and action

· Assessing and responding to needs

· Providing an appropriate range of services

· Maintaining a health promoting environment

 

Respecting all

· Showing courtesy

· Seeking to understand

· Treating all fairly

· Value each person as a unique individual

· Being especially supportive to the vulnerable

 

Working as a team

· Relating well within the team

· Valuing the contribution of each team member

· Building a mutually supportive environment

· Co-operating with other teams

· Encouraging responsible involvement by our patients

 

Integrity

· Speaking and acting truthfully

· Being accountable for our actions

· Learning and improving

· Adapting to change

· Building on achievements

· Developing our services

 

 



 
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