What is new?

What's New

and news archive for reference

(Please scroll down)

  • New telephone system

  • Mental Health resources

  • Semaglutide

  • Updated practice leaflet 2023

  • Repeat Prescription Policy update

  • Missing information in your health records
  • Fitness to work certificate

  • Induction loop

  • Ways to locate us
  • Transport for hospital appointments

  • Language Line (Interpreter)




New phone system 2023-08-24


Finally! After the repeated breakdowns and protests to the telephone company, we are installing a new system.

It has better features, and will allow us to do things in a flexible way, to serve you better.

We will take a while to learn how to use the new functions, so watch this space!


The team




Please see the links below:

Haringey mental health links:

Haringey wellbeing webpages: Community wellbeing resources (whittington.nhs.uk)


Haringey Service Directory | The Bridge Renewal Trust – links to all wellbeing and community activities in Haringey (its kept updated by Bridge)

Mind in Haringey:

Safe Haven Crisis Hub | Mind in Haringey

Haringey Wellbeing Network | Mind in Haringey

Black Thrive in Haringey | Mind in Haringey Black Thrive in Haringey

BAME Wellbeing Advocacy Services | Mind in Haringey

Mental health support Haringey:

https://www.kooth.com/ - mental health online support for young people

Tottenham Talking | The Bridge Renewal Trust

Mental Health Support Network provided by Chasing the Stigma | Hub of hope

Health@theHut | The Bridge Renewal Trust

Welcome to NCL Waiting Room



You may have seen news last week about this drug being approved to help losing weight.

It is not a new drug, and has been used to treat diabetes for about 5 years. 

What has changed is, the National Institute of Health/Care Excellence has conducted a Technical Appraisal. It concluded that it is safe for wider use.

This is not quite the same as GPs being allowed to prescribe it freely.

GPs are waiting for approval from the North Central London health authorities. We understand they have begun looking into this.

Please bear with us during this time.

In the meantime, our understanding is private clinics and some pharmacies still provide consultation for this treatment.


We have updated our surgery leaflet.

So much has changed in the space of one year!

Please check it out online:

Surgery leaflet flipbook 2023-Mar


We ask you to give us 3 working days’ notice for your repeat prescriptions.

In other words, please request your regular medication 3 weekdays before you need it.

request on Monday : ready on Thursday
request on Wednesday : ready on Monday
request on Friday : ready on Wednesday
request on weekend : ready on Thursday

This applies to orders online and using the computer printout slip.

We do not take prescription requests over the phone.


Missing information in your health records

We are sending messages to a number of our patients to update their health records:

Your GP noticed some info missing in your record.
Ethnicity affects meaning of test results, and which medication suits you best.

Please text back
ASIAN for Asian/ Asian British.
BLACK for Black/ Black British/ Caribbean/ African.
MIXED for Mixed/ Multiple ethnic groups.
WHITE for Any White background.
OTHER for Arab/ Any Other ethnic group.

If you wish to be more precise, use

Thank you,
Alexandra Surgery Clinical Team

We are also sending messages to parents of some children registered with us, to provide updated health information:

Your doctors reviewed your child's (age under 18) health record and it is not up to date.
If he/she needs medicine, the dose needs to be adjusted by body weight and height.

Please text back or email us his/her recent Weight and Height. Home measurement will do, or a pharmacy may check for you.
We shall be happy to record precise numbers on machines at the surgery - please ask to see a Health Care Assistant.

Many thanks,
Alexandra Surgery Clinical Team


Medical certificates (Sick notes)

New law from 10 December 2021:

If you are unable to work because of illness, you do not need a doctor's note for up to 28 days.

For details please see Requests for Certificates and Letters section. 




Induction Loop 

We have a portable induction loop, to assist hearing aid users at the reception counter or in consulting rooms.

If you would like to use this facility, please ask receptionist to make sure the loop is turned on. And switch your hearing aid to "T" position.


Ways to locate us

Ways to locate us on your mobile phone:

Google co-ordinates: 51.599041, -0.137317

Plus codes: 9C3XHVX7+J3

What3Words: parks.frames.bucket

Ways to locate us


Transport for hospital appointments


Ambulance control will no longer accept requests by GP on behalf of patients.

Patients need to call themselves on 0333 24 04 909

This applies to all transport bookings including the Whittington Hospital, North Middlesex Hospital, Royal Free Hospital, Moorfields Hospital ...

(Receptionists have tried calling them with the patient present at the desk - they still insisted the patient should call herself/ himself)

How much will this cost?

According to BT, the cost of calls to 03 numbers is the same as to 01 or 02 numbers.


If you have a mobile or land line package, please check with your provider whether you can use your inclusive allowance.

Language Line (Interpreter)

We now have instant access to the Language Line, if help from an interpreter is required.

Please mention this to the receptionist when you book your appointment / when you arrive for your appointment.

Online translator 1Online translator 2

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