Dear Patient,

patient surveyWe would like to know how we can improve our service to you and how you perceive our surgery and staff. 

To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance


Article for your patient newsletter

From NHS North London Partners in Health and Care

We are joining up your health and care records to improve the local services you receive.  What does this mean for you?

 

Being able to see your health and social care records at any time and in different places means health and care professionals can make quicker and safer decisions about your care.

 

We all use a wide range of health and care services in our lives, whether it’s a visit to see your GP, a hospital appointment or receiving a visit from a social worker.  We don’t receive our all of our care in one place or from a single organisation.  We may see our GP locally, but go to a hospital in another borough.  If we need emergency care, we may be taken to the most appropriate accident and emergency unit, which may be some distance from where we live.

 

When this happens, each organisation keeps a record of the care we receive; in the past, these records were on paper, but now this is usually an electronic record held separately by each organisation. 

 

We are one of a number of GP practices, who are part of a scheme to join up the electronic health and care records of all adults and children in north central London.

  

Health and care professionals have shared information on paper for many years – we now plan to do this using digital technology. Joining up records in five boroughs (Barnet, Camden, Enfield, Haringey and Islington) is a building block for future plans to join up records across the whole of London but until this happens, your joined-up record will cover these five boroughs.

 

Most of your current health and care information, such as medication and allergy history, the summary of your care from past hospital stays and future appointments will be included. This will be your recent history as health and care services have not always recorded this information on electronic systems. Sensitive information such as sexual health, HIV status, fertility treatment records, domestic violence and criminal records will not be included.

 

Over time, it will also include information from other organisations that provide NHS and local authority social care services. (We do not currently plan to include children’s social care records) 

 

If you don’t want to be part of the joined-up record, you can opt out now, or at any point in the future.   More information and a detailed privacy notice can be found at:

 

www.northlondonpartners.org.uk/joined-up-care-record


 

.

Friends and Family Test

We welcome patient feedback to tell us what we are doing right and what we can improve.

Please take the Friends and Family test  !

.

Patient Participation Group

What is a PPG?

The Patient Participation Group (PPG) is a group of patients registered with the surgery who have no medical training but have an interest in the services provided.

The aim of the PPG is to represent patients' views and cross barriers, embracing diversity and to work in partnership with the surgery to improve common understanding.

The PPG members profile reflect a range of age, gender and ethnicity.

We also welcome new members from patients who have joined the practice recently.

Please speak to / email our Practice Manager, Abhi Sivananthan, if you are interested in joining the group:
alexandrasurgery@nhs.net

 

How does the practice engage with the PPG?

  • Face-to-face group meetings
  • Email for personal discussion
  • Open forum via social media [please contact Abhi]

 



Tell us what you think about the alternative ways to access GP services

26.05.2020

The Covid-19 (Coronavirus) pandemic has obliged GP practices to provide a smaller range of services. Partly this is for safety reasons, and partly because the hospitals have restricted referrals and test requests from GPs.

We continue to provide consultations, repeat prescriptions, medical certificates and letters, and we are able to do this in a number of ways:

  • telephone call
  • AccuRx video call (via smart phone)
  • e-Consult (24/7 online service)
  • Doctor Link
  • EMIS Patient Access online
  • email
  • fax
  • face-to-face at the practice on a solo basis without waiting 
  • referral to GP Hub
  • referral to Coronavirus Hot Hub

With the gradual relaxation of the lockdown, we look forward to reopening at some time.

We would like to know, when we reopen, if it will be useful to keep some of these options available to you, or mothball all of them until a future pandemic?

Please answer our brief survey:

https://forms.gle/pZFJMQmNSfqSyzqD9  or

https://www.surveymonkey.co.uk/r/22WRMXN

Survey services after lockdown


2014-2015

11 Feb 2015

General meeting

  • Priority areas for improvement and Action plans
  • Key Performance Indicators (KPI) review
  • Follow up to previous year's improvement plans
21 Mar 2015

Turkish-speaking patients meeting

  • Discussion of health needs prevalent in ethnic group
  • Diet and Nutrition
  • Access and liaison

2015 - 2016

30 Jan 2016

Diabetes services meeting

2016 - 2017

19 Nov 2016

Tamil community meeting

Use of Online Access (recurring sessions)

Documents:

KPI Outcomes

Key Performance Indicators (KPI) 2014-15

Audits

Minor Surgery Post-op Infection audit

Reports / minutes

Register of long-term conditions 2015-16

Cardiovascular disease indicators 2015-16

PPG 2015-16 Report 2016-01-30

PPG_2014-15_Report_F85675.pdf

PPG Minutes 2016-January-30

PPG Minutes 2016-November-19

PPG_Minutes_11th_February_2015.pdf

PPG_Minutes_21st_March_2015.pdf

APPLICATION FOR ONLINE ACCESS.docx

Patient participation group report 2012-13

Patient participation group report 2013-14

Patient participation group report 2014-15

Patient participation group report 2015-16

Patient participation group report 2016-17

Patient participation group report 2017-18

Patsy leaving

Patsy leaving

Patient Participation Group report 2018-19

Patient Participation Group report 2019-20

Patient Participation Group report 2020-21 - June 2020 Coronavirus update

Patient Participation Group report 2020-21 - October 2020 Coronavirus update

Other documents

QOF indicators 2017-18 achievement


The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website