Comments and Suggestions
We are always looking for ways to improve our services. If you wish to informally discuss any issues, please let any member of staff know. He/she will pass on your message to the Practice Manager Abi, who will be happy to speak with you in person or on the telephone.
Ms Abhi Sivananthan
Tel 020 8888 2518 / 8889 0492
Email alexandrasurgery@nhs.net
Fax 020 8888 3815
Complaints
If you wish to make a complaint, please address this to Abhirami Sivananan the Practice Manager in the first instance.
Ms Abhi Sivananthan
Tel 020 8888 2518 / 8889 0492
Email alexandrasurgery@nhs.net
Fax 020 8888 3815
She will acknowledge receipt of your complaint, and indicate a timescale for investigation and further reply if this is necessary.
You may wish to obtain advice or support for your complaint process from an independent NHS Complaints Advocacy service:
Address: C/O VoiceAbility
United House, North Road, London N7 9DP
Tel: (Helpline): 0300 330 5454
Textphone: 0786 002 2939
Fax: 0330 088 3762
Email: nhscomplaints@voiceability.org
How you make a complaint about primary care services is changing on 1 July 2023
From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.
By primary care services we mean GPs, dentists, opticians or pharmacy services.
There are two ways you can make a complaint:
You can complain to the healthcare provider: this is the organisation where you received the NHS service, for example a GP surgery or dental surgery.
Or
You can complain to the commissioner of the service: this is the organisation that paid for the service or care you received.
After 1 July 2023 if you want to make a complaint about primary care services to the commissioner you will need to contact North Central London Integrated Care Board instead of NHS England.
You can do this by:
Telephone: 020 3198 9743
E-mail: nclicb.complaints@nhs.net
Post: North Central London Integrated Care Board
Complaints Team
Laycock PDC
Laycock Street
London
N1 1TH
If you have a formal complaint to make, it is always advisable to try and resolve an issue directly with the provider in the first instance.
Members of the public with ongoing complaints received on/after 1 July 2022 will receive a letter from NHS England informing them that the ICB is now handling their complaint with confirmation of their case handler.
Members of the public with any ongoing complaints received before 1 July 2022 will receive a letter from NHS England informing them that their complaint is being retained by NHS England with confirmation of their case handler.
If you have any queries, please contact england.contactus@nhs.net
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is written into the NHS Constitution on GOV.UK.
Find out more about how to feedback or make a complaint about an NHS service.
Patient Participation Group
We also invite our registered patients to join our discussion about problems and challenges that we face, help us find possible solutions, and review any progress afterwards.
If you are interested in taking part, please get in touch with the Practice Manager,
Ms Abhi Sivananthan
Tel 020 8888 2518 / 8889 0492
Email alexandrasurgery@nhs.net
Fax 020 8888 3815
http://www.alexandrasurgery.com/ppg_form.aspx