The staff at Alexandra Surgery are here to help you. Our Receptionists are trained to deal with your needs. They are your link to the rest of the practice. They have to follow the instructions of the doctors and at the same time satisfy the patients needs, occasionally under difficult circumstances. The more information you give to them the better they will be able to assist you. Information given will always be treated in confidence as they are bound by the same codes of confidentiality as the doctors.
Members of our practice team have specialised roles. When you have a particular enquiry, you may be re-directed to the appropriate person to help you.
Individuals among our team are also able to speak various languages.
Work Experience (Students)
The practice has agreement with local schools or universities to host their students from time to time, for a brief period of experience in a workplace.
Generally, these are students in full time education, aged above 16, and recommended by their teachers. They have volunteered to help out in the surgery (i.e. they are unpaid) to learn about working life, and hear about how the health service is run. Usually only one student attends the practice, for a week at a time.
All the tasks they carry out are under supervision, and at the beginning of their attachment the student must accept and sign a Confidentiality Agreement, just like our regular staff.
The students will also report to their teachers, and often the teachers visit the practice to discuss their progress and behaviour.
In November 2016 we said a fond goodbye to Kate Poh and Annette Murfin, who have both retired.
We thanked them both for their long and dedicated service and wish them well.
Kate had kindly agreed to come in from time to time to mentor our new practice nurses and health care assistant.
During that month of November Sujatha Sathees came to help us out as practice nurse.
We said a warm welcome to Dhurata Halili, who joined as practice nurse in December.